Opportunities

Experiential Learner in- Contact Centre at Eskom

Position: Experiential Learner in- Contact Centre Vacancy type: External/Internal
Area of Specialization: Group Customer Service
Department: Group Customer Services
Business Unit: Group Customer Services
Location: South Africa (Mpumalanga)
Reference Number: Emalahleni Contact Centre ECC-EC(2)

Closing Date: 8/15/2014

Minimum Requirements
• Relevant 3 year Diploma / B-Tech/ B –Degree
• Duration:
• University of Technology recruits – 18 month program
• University recruits – 24 month program

 

Skills and Competencies
• Communication (interpret customer requirements, listen, read, write & verbal)
• Interpersonal skill
• Organisational knowledge (Eskom)
• Planning and organisational skill
• Customer Service and product skills
• Ability to deal with stress
• Telephone skills
• Report compilation
• Computer skills
• Service Delivery Training
• Effective Time Management

Key Responsibilities
• Handling inbound interactions
• Receiving calls and identifying the customer in accordance to standard customer service quality templates
• Determining the customer’s exact request and analysing the customer request in accordance to the different Customer Services Categories (APM, ATS, DCE, ESP, OIL, Load Shedding)

How to Apply?

Tp Apply Click HERE

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