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Butler Wanted At Rhino Africa

Butler Wanted At Rhino Africa. Over the last 13 years, Rhino Africa has been repeatedly recognized as  Africa’s leading luxury safari company.  They are looking to appoint a full-time butler to assist in the daily operations at Silvan Safari Lodge

Specific Responsibilities

  • Taking care of all guests
  • Coordinating with all concerned departments to fulfill guests’ needs and requests until completion, ensuring total guest satisfaction
  • Familiarizing yourself with all food and beverage offerings.
  • Answering questions on menu selections and drinks pairing and communicating with the kitchen regarding menu questions and product availability
  • Welcoming all guests on arrival on their first day and after returning from each activity and event and wishing a fond farewell to guests at the time of departure
  • Serving welcome drinks and escorting the guests to their assigned rooms
  • Conducting the in room check-in process in a fast and efficient manner, following all the standards, and liaising with housekeeping or maintenance for luggage delivery
  • Using the point of sale software, property management software, and any other system or software, to perform check-ins, check-outs, updating profiles, processing requests, applying payments, verifying and adjusting billing, recording transactions, ordering items, updating guest feedback and adding comments
  • Keeping concerned departments informed about the guest allergies and food preferences
  • Assisting with monitoring the stock inventory and following up on pending issues with the tracking system and store requisition forms
  • Enquiring with guests to ensure satisfaction with each food course, beverages, room arrangements, facilities and location
  • Informing the housekeeping department of the time desired for the daily cleaning and turn-down service
  • Understanding operating procedures for all electrical and electronic equipment in the guest rooms
  • Serving the guests in a calm, discrete and courteous manner, respecting timing standards and performing all required duties with the sense of priority and dedication
  • Picking up trays and cleaning tables, as needed, to ensure an immaculate dining area and maintaining the cleanliness of work areas throughout the day
  • Hosting all guests in a gracious and polite manner and holding conversations with the guests naturally and spontaneously
  • Giving a proper handover before signing off from a shift
  • Understanding and strictly adhering to the rules and regulations of Silvan Safari Lodge’s policy on fire, hygiene, health and safety
  • Attending and contributing to all meetings, departmental and company training and other related activities, as scheduled

Benefits

Besides playing a key role in the expansion of Rhino Africa’s award-winning property portfolio, you can expect:

  • R5,000 – R6,000 monthly cost to company
  • An all-inclusive package: staff accommodation, three meals a day and Silvan work wear provided
  • 2 weeks leave for every six weeks worked, with a complimentary shuttle service to and from public transport stops in Nelspruit
  • Ongoing training programs and development workshops

Requirements

  • A qualification or a minimum of two years of working experience in hospitality, F&B, tourism or a related service industry
  • Basic computer literacy – POS or PMS are an advantage
  • Excellent service skills with a commitment to delivering an unforgettable guest experience
  • Knowledge of various foods and beverages
  • Experience with stock control procedures
  • Self-motivation and self-direction with the flexibility to respond to a variety of different work situations, learn quickly and the ability to work both independently and collaboratively
  • A deep passion for the service profession, hospitality and the bush environment
  • A personal commitment to sustainability and ‘giving back’

Please note:

  • Preference will be given to candidates able to start by the 1 of November 2017
  • Preference will be given to previously disadvantaged South African candidates
  • Silvan Safari Lodge is located in Mpumalanga and applicants will be required to relocate at their own expense

Apply Here—->http://bit.ly/2iBlXbj

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