Eskom: Contact Centre Learnership Programme 2017 / 2018

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Closing Date: 24 April 2017
Duration: 24 Months

Skills and Competencies

  • Behavioural
    • Integrity
    • Honesty
    • Trustworthiness
    • Professionalism
    • Communication and interpersonal relations
  • Leadership
    • Team player
    • Strong communication skills
  • Knowledge
    • Ability to deal with stress
    • Report compliance
    • Service delivery exposure
    • Effective Time Management
  • Skills
    • Negotiation skills
    • Decision making skills
    • Conflict handling
    • Customer Service and product skills
    • Telephone skills
    • Computer skills,
    • Communication skills. Indicate proficiency in speaking the preferred languages

Key Responsibilities

  • Handling inbound interactions.
  • Handling back office activities (Non – Technical Dispatch and follow ups).
  • Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaign.
  • General Customer interaction and service improvement
  • Supports Marketing, Sales and Customer Service Processes
  • Vending Prepaid

How to Apply

Apply Online for the Eskom Contact Centre Learnership Programme in Braamfontein
Apply Online for the Eskom Learnership Programme in Bellville
Apply Online for the Eskom Learnership Programme in Durban

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