Contact Centre Support Learnership Opportunity At Metropolitan Health
MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The core businesses of MMI are long and short-term insurance, asset management, savings, investment, health care administration and employee benefits. These product and service solutions are provided to all market segments through operating brands Metropolitan and Momentum.
INTRODUCTION
The position exists within the MMI Health Centre of Excellence which was established to create one health capability across the MMI with a client focused philosophy, designing solutions based on segments’ different client needs and value propositions.
ROLE PURPOSE
The learnership is a work based learning programme that leads to a National Certificate in Contact Centre Support which is NQF level 3 National Certificate: Contact Centre and Business process outsourcing support. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Medical Aid Administration and insurance industry.
WHAT YOU’RE GOING TO DO
Conducting themselves as employees of MMI Holdings according to Company values
Displaying a willingness to learn corporate values and technicalities
Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership as required by MMI Holdings
Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities
Compiling a Portfolio of Evidence for submission to SETA
Completing logbooks for work-based learning
Achieving the required level in formative and summative assessments
Demonstrating commitment to working in the medical scheme industry
Demonstrating skills in using the company’s systems
Showing understanding of the operational processes
WHAT YOU’LL NEED:
Successful candidates must be South African citizens between the ages of 18 and 35 years
Successful candidates must be available from 1 February 2017 to 31 January 2018
Successful candidates must be able to commute to the workplace on their own
Successful candidates should not be studying fulltime for the duration of the learnership
Successful candidates must not have completed the same learnership previously
WHAT YOU’LL NEED:
Completed Grade 12 Certificate
Level 4 or 50% pass in English
Level 3 or 40% pass in another official language
Level 4 or 50% Math Literacy or Pure Mathematics
Computer Literacy as “Advantageous”
Unemployed and can commit 12 months to the programme
COMPETENCIES REQUIRED
Ability to work under pressure while being client centric at all times
Assertive and good communication skills with the ability to access and use information
Ability to be creative, innovative and a problem solver with collaboration and inclusiveness
Self-management and results-driven behaviour with attention to detail and high levels of accuracy
MORE POINTS TO PONDER
Shortlisted candidates will be subjected to the following statutory checks:
ITC
Criminal
References
Qualifications
MMI reserves the right to not fill the vacancy.
This vacancy is not open to recruitment agencies and we reserve the right not to fill the vacancy.
LOCATION
The learnership will be hosted in the following offices:
Cape Town – Parc Du Cap 2 Mispel Road Bellville
DISCLAIMER
Only on-line applications submitted via our careers page will be considered.
Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application.
Please submit your application via our Careers page on www.mmiholdings.co.za
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.
Closing Date
No date indicated
Contact Details
Sonya Van Wyk
[email protected] (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)
0214805804
All positions will be filled in accordance with our Employment Equity policy.
We also encourage people with disabilities to apply.
