Opportunities
Discovery –Contact Centre Consultant
| Contact Centre Learner – Sandton | |
| Job Title | Contact Centre Consultant |
| Business Unit | Discovery Health |
| Department | Leadership and Learning |
| Location | Sandton |
| Type of Position | Learnership |
| Key Purpose | DISCOVERY IS OFFERING THE OPPORTUNITY OF A LIFETIME FOR 5 OF SOUTH AFRICA’S BRIGHTEST YOUNG PEOPLE TO JOIN OUR CONTACT CENTRE LEARNERSHIP.CANDIDATES FOR GAUTENG REGION ONLYThe Learnership programme consists of structured learning components combined with practical/workplace experience which totals to 1 350 learning hours. The qualification is Unit Standard Based and the programme is registered with the Insurance Sector Education and Training Authority (InSeta) and will be accredited by the South African Qualification Authority (SAQA). The focus of this Learnership will be on providing contact centre services, in a systems environment. Please note: This opportunity is being advertised in accordance with the company’s Employment Equity initiatives. |
| Key Outputs | GUIDELINES FOR APPLYING TO THE LEARNERSHIP: • Please ensure that you apply for only 1 of the Learnerships advertised and that you meet the minimum criteria in order to be eligible for the Learnership • You must have a valid SA ID • Please also have your Matric subjects and symbols on hand as you need to input this information on your application.THE LEARNER WILL ACHIEVE THE FOLLOWING BENEFITS FROM THIS PROGRAMM: • Obtain a recognised and portable qualification in long term insurance. • Gain access to the industry with a better employment profile. |
| Competencies | • Strong English communication skills • Self – motivated with a desire to learn • Good interpersonal skills • Basic computer skills |
| Qualifications & Experience | Candidates must:– Be South African Citizens; – Hold a valid & recognised Matric with Maths (Minimum D Symbol) & English (Minimum C Symbol on Standard Grade); – Learners must have achieved at least two languages at Matric (Minimum D symbol or Level 4) -Minimum C Symbol on Standard Grade) and a 2nd Language, CAT(Optional) (Minimum D or Level 4) – Not be engaged in post matric studies or formal employment; – Not have completed any previous Learnership. – Be between the ages of 18 and 30 years; – Have effective communication skills in the English language; – Possess basic computer skills; – Express a keen interest in administration, contact centre and customer service Please note:
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