QA Administrator Job

Remuneration: R10000 – R14000 per month Basic plus commission

Location: Johannesburg, Hyde Park

Education level: Degree

Job Level: Junior

Type: Permanent

Ref: #QA Administrator

Job description

• Tracking of sales staff stats.
• Analysing address calls for different divisions.
• Compiling reports based on findings from address calls analysis and sending them to the relevant managerial staff.
• Ensure that all call queries are listened to and that the relevant agents receive feedback.
• Compile statistical reports on agents and give them to the relevant quality assurance consultants.
• Assisting in brainstorming and carrying out motivational projects and fun days for the sales consultants.
• Tracking the sales consultants’ targets and giving them feedback on their targets on a daily basis.
• Provide assistant QA manager and QA’s with feedback on a regular basis regarding individual performance statistics
• Drafting of monitoring reports based on feedback statistics for presentation at weekly monitoring meetings.

Company Description

We believe in developing and promoting our staff and as a result have many success stories of staff members who have started at the bottom and worked their way up in the business within a few short years. It is not only the opportunities for growth and development that attract only the very best talent to our business, it is the friendly environment that is constantly abuzz with the high energy and enthusiasm that each of our sales executives, support staff, trainers, mentors and management team contribute towards the success of the business.

Requirements

Degree is non negotiable
Matric with math or accounting on HG level

Please do not apply if you do not have a degree and matric with HG math/ accounting! This position is heavily stat orientated.

Bilingual in English and Afrikaans

Background working in or with sales teams. Have a good understanding of the sales process, what sales consultants do in an average day, and have experience helping them to achieve those targets set.

Must be proficient on Excel

Personal Skills/Attributes

Confident
Structured
Positive
Listening skills
Determined
Ability to multitask
Team payer
Loyal
Reliable
Energetic
Professional
Perfectionist
Friendly
Self motivated
Organised
Disciplined
Accurate

Posted on 21 Aug 09:42

Contact details
Claire Thompson
UDM International
[email protected]