Club Reservations Administrator Job

Remuneration: R10000 per month Cost to company

Benefits: MA, Prov cont, Emp discount

Location: Cape Town, Century City

Job level: Mid

Type: Permanent

Reference: #NJ

Job description

Requirements

Matric essential

Two to three years internal sales administration experience

Ability to work under pressure

Have an energetic and target driven personality

Excellent communication and report writing skills

Proficient on the MS office package
Excellent oral communication skills
Excellent organisational skills.
Attention to detail
Written ability to enter notes on system clearly and concisely
Self motivation
Interpersonal skills
Ability to work on own initiative
High standard of customer service
Time management skills essential

Able to work toward deadlines

Customer focused individual

Proficient in English and Afrikaans

Must be South African national

Duties and responsibilities

Update membership account information in both external and internal applications (iServices and Merlin)

Compile daily, monthly and ad-hoc activity and finance reports.

Process rental and resale request information from the client.

Handle all member and resort correspondence received via mail, email, telephone within corporate time frame of 48 hours for mail and e-mail.

Process transfers of ownership within the corporate time frame.

Remain available for in-bound admin call handling ensuring minimum levels of AUX and ACW time are maintained.

Provide general support to the clients whenever needed.

Provide backup support to club reservations lines as necessary to enable attainment of contracted service levels.

Send out all relevant system generated correspondence to the client membership base.

Perform any other club servicing related duties and responsibilities as assigned by a member of the management team.

All CVs will be deleted.  Only telephonic applications will be considered.  If you meet all the requirements phone Nathier on during office hours.