JobsOpportunities
Vacancy: Junior Leisure Consultant
| Requirement Overview | The main objective of this role is to provide information, advice and booking services directly to clients, whilst delivering service excellence and positively promoting the Company brand. This is achieved through exceeding the client’s expectations thereby creating long term relationships, fostering mutually beneficial relationships with suppliers and offering customers the best deals most suited to their needs. |
| Key Duties & Responsibilities | Answer telephone in a clear and friendly voice • Be ready to assist or acknowledge all clients with a pleasant demeanour • Ascertain client’s travel needs for domestic bookings and advise suitable products and services • Communicate timeously with all client requests • Build relationship with client to ensure repeat business • Liaise with key partners such as hotels and airlines regarding bookings and schedules • Advise clients regarding car parking, car hire, transfers, accommodation and excursions • Process clients booking including pre-seating, meals and any special requirements • Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted • Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered • Inform clients of Terms & Conditions as well as those of the suppliers • Collect payment from clients while adhering to Company policy on form of payment and payment procedures • Ensure all necessary documentation is issued within allocated time • Make certain the conditions of travel are clearly stated on the itinerary • Happily assist with changes to travel arrangements and bookings where necessary – service excellence at all times is vital • Manage and control own queues • Remain proactive in assisting colleagues at all times • Read and respond to internal and external email as appropriate • Use tools provided to maximum efficiency to meet job requirements • Manage and control own queues |
| Skills, Experience & Education | • Amadeus certified • 1 Year travel consulting experience • Good geography, destination and product knowledge • Outgoing and approachable with excellent customer service skills • Excellent verbal and written communication skills • Passionate about travel and people • Computer literate on Microsoft Office • Attention to detail • Ability to excel under pressure • Excellent organisational skills • Strong sales focus • Team player |
