Telemarketing Agent Opportunity At Home Choice
Location: Cape Town, Southern Suburbs
Job description
Key performance areas
Sales performance
Ensure agreed KPA’s and sales targets are achieved in line with business requirements
Assist in increasing sales revenue within the telemarketing department
Efficiency and productivity
Reach performance targets relating to productivity, adherence, turnaround, time keeping and quality
Be available to make contacts by avoiding unnecessary time spent in after contact activities or breaks in order to provide agreed service levels
Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for FinChoice
Taking responsibility for each individual contact by ensuring that advise is always given in the customer’s best interests
Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
Work towards continuously improving the customer experience and service delivery
Quality standards
Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
Capture all details of customer, call log and sales transactions
accurately onto the system
Adhere to internal systems, policies, procedures and requirements
Requirements
Qualifications and accreditations
Grade 12/Matric or equivalent
Experience and skills
One year sales experience in a target driven environment
Computer literate
Attribute and behaviours
Energetic and positive attitude
A strong customer focus
Good communication and listening skills
Excellent sales ability
Team player but able to work independently
Excellent telephonic manner
